FAQ's

All in stock items available to purchase on the website will usually ship same day or next available business day unless otherwise noted.

Once shipped, average shipping times within the United States are typically 2-3 business days while International shipments typically range from 3-5 business days up to 14 business days depending on region.

You will receive an email with tracking information immediately upon shipment of your item. All shipments require Signature Confirmation at the time of acceptance.

For more information on International shipments, please reference our International Shipping Policy here.

Please read our full Return Policy here.

ETHEREAL HAIR no longer offers Returns for Exchanges.

Yes, we do ship internationally as we are located in the United States.

Please read our International Shipping Policy here.

Certain types of items cannot be returned, like Hair Care items, Custom Orders, Items marked as FINAL SALE on the website, and any items purchased with a special discount code in which the terms of that discount code state returns are not accepted (always refer to terms of a discount code to verify if returns are accepted with use).

Certain types of items cannot be returned, like Hair Care items, Custom Orders, Items marked as FINAL SALE on the website, and any items purchased with a special discount code in which the terms of that discount code state returns are not accepted (always refer to terms of a discount code to verify if returns are accepted with use).

Yes, we offer AFFIRM "Buy Now, Pay Later" special financing available at checkout. On the final payment screen (after choosing a shipping method) an option for AFFIRM will be available to select. All decisions and financing options are done exclusively through AFFIRM and you will be brought back to checkout to complete your purchase.

In addition we offer personalized payment plans via PayPal. Please contact info@etherealhairtoppers.com for more information. Personalzed PayPal payment plans require payment in full before the Topper/Wig is shipped to the customer.

Sorry, ETHEREAL HAIR has suspended custom orders due to Covid related delays in manufacturing.

A topper is like one big hair extension that sits only at the top/crown of your head.  It is great for those with moderate hair loss or to add volume to your existing hair.   Because it is not a closed wig, your bio hair is able to move freely and can be seen underneath the topper or blended seamlessly at the hairline.   It is attached by clips, combs or glue/tape via a poly strip.  

There is no right or wrong reason when it comes to wearing wigs. Some women wearing Toppers may need to switch to a Wig if their hairloss becomes more prominent that the clips or combs from a topper become uncomfortable. Additionally, some women like to wear wigs that have a built in hairline, such as Lace Top or Lace Front wigs to replace their own losing hairline. We have many customers who like to wear both Toppers and Wigs and switch between the two for different occasions/reasons.

Your new hair piece only needs to be washed every 3-4 weeks. However you are free to wash it as often or as little as needed.  Wash by filling a bucket (or sink) with warm water and swirl in some Sulfate Free Shampoo. While keeping one hand on your part; Dip, Swirl, Ring Out, and Repeat. Be sure to completely rinse out shampoo with warm clean water. Empty and Refill your bucket (or sink) again with warm water and swirl in some Sulfate Free Conditioner. Again Dip, Swirl, Ring Out, Repeat. Be sure to completely rinse out conditioner with warm clean water. Keep in mind excess or unrinsed conditioner and/or product will cause hair to tangle more easily. Towel Dry by patting excess water off hair. Carefully comb and allow hair to air dry overnight on a mannequin head.

All of our Wigs are glueless. You may choose to use Tape, Glue or a Freezing Spray, however it is not required.

Yes, all Lace Top or Lace Front Toppers do require Tape, Glue or Freezing Spray at the hairline to hold down the Lace. Unlike a wig, a topper does not have the form fitting effect that a wig does to hold down the lace on its own.

Yes and its completely normal. You may see a sporadic grey hair here or there in our Natural Virgin colors (Soft Blacks, browns, etc.). Its safe to pull them out when you see them. This is because our Natural Virgin colors are not processed or colored and therefore may have these sporadic grey hairs.

Please read here on how we measure our Toppers & Wigs.

Please read here about Color Representation in our images.