Updated and Effective July 1, 2019: Ethereal Hair Return/Exchange Policy (Stock Pieces ONLY) In order to maintain the highest level of quality for returned pieces while providing the most flexible experience for our clients, we offer a 3 Day Return/Exchange window for you to try on your Topper/Wig in the comfort of your own home.
In order for your Return/Exchange to be accepted the following conditions apply:
All hair pieces must be returned in their original condition. No altering of hair (cut, color, thinning, product or fibers applied, etc.). No altering of cap construction (cutting lace, removing and/or moving combs/clips, etc.).
All packaging must be returned in its original condition (boxes, care cards, etc.). If any components are missing or not returned, a $10 fee will be deducted from your refund/store credit.
An email must be sent by the 3rd day to firstname.lastname@example.org requesting the Return/Exchange and a tracking number must be supplied.
Within 3 days, Requests for Exchanges will be honored in the form of store credit to be used on a future purchase. The store credit amount will be 100% of the original purchase price (minus coupons, sales, discounts and original shipping) for your FIRST exchange in that order. All other exchanges in that same order will be subject to the 15% restocking fee. You will receive a unique code via email to be used at checkout on a future purchase. Store credit does not expire. Original shipping and return shipping charges will not be refunded.
Within 3 days, Requests for Refunds will be less a 15% restocking fee. Original shipping and return shipping charges will not be refunded. Please allow 2-3 days for credit to be refunded back to the original method of payment and 7-10 days for the credit to appear on your statement or in your account, upon receipt of returned item.
All custom orders and final sale items cannot be Returned or Exchanged.
Is the hair you use HUMAN HAIR?
Yes! Both our Brazilian and Slavic hair is of the highest quality human remy hair.
What is a TOPPER?
A topper is simply a mini wig that sits only at the top of your head. It is great for those with moderate hair loss or to add volume to your existing hair. Because it is not a closed wig, your bio hair is able to move freely and can be seen underneath the topper or blended seamlessly at the hairline. It is attached by clips, combs or glue/tape via a poly strip. Our toppers can be customized to your measurements (6x6, 7x8, 8x8, 9x9 or any combination), your cap construction (wefted or hand tied) and your color.
What is considered your AVERAGE DENSITY?
Average Density is considered Medium Density for toppers which is between 120-130%. Anything lower than 120%, will be considered Light Density. High Density will be anything over 130%.
Average Density is considered Medium Density for wigs which is between 130-140%. Anything lower than 130%, will be considered Light Density. High Density will be anything over 140%.
Each piece will be clearly marked with its approximate density percentage.
How should I WASH my new hair piece?
Your new hair piece only needs to be washed every 3-4 weeks. However you are free to wash it as often or as little as needed. Wash by filling a bucket (or sink) with warm water and swirl in some Sulfate Free Shampoo. While keeping one hand on your part; Dip, Swirl, Ring Out, and Repeat. Be sure to completely rinse out shampoo with warm clean water. Empty and Refill your bucket (or sink) again with warm water and swirl in some Sulfate Free Conditioner. Again Dip, Swirl, Ring Out, Repeat. Be sure to completely rinse out conditioner with warm clean water. Keep in mind excess or unrinsed conditioner and/or product will cause hair to tangle more easily. Towel Dry by patting excess water off hair. Carefully comb and allow hair to air dry overnight on a mannequin head.
How long do CUSTOM ORDERS take?
Our custom orders generally average 8-10 weeks once details and payment are finalized. Due to the complexity of some pieces more time may be required. Please keep in mind that custom time frames are an approximate date and circumstances may arise that prolong an order.
Can CUSTOM ORDERS be returned or exchanged?
Effective on July 1, 2019, we will no longer be accepting returns or exchanges on custom orders. A custom is truly a “custom piece” and was designed with YOU specifically in mind. It is more difficult to “resell” a returned custom piece as it was specifically made by your specifications and may not be what the general clientele is looking for.
Where are you LOCATED?
Ethereal Hair is located in the United States. All currency listed on the website is in USD.
Do you ship INTERNATIONALLY?
Yes, we do ship internationally as we are located in the United States. Options and pricing for shipping internationally are listed upon checkout. It is the buyers full responsibility to verify that human hair pieces can be imported into their country. If any shipment is returned due to customs declining the shipment for this reason, original shipping will not be refunded and any additional charges to ship the item back will also be deducted from the refund.
Can FINAL SALE items be returned or exchanged?
Final Sale items are generally stock pieces that have not sold for one reason or another within a certain timeframe. They are of the same high quality of all other pieces listed on the website, but have been significantly reduced in order to move inventory. For this reason, all inventory marked as Final Sale cannot be returned or exchanged.